Say goodbye to Official Information Act (OIA) delays by streamlining public service request management.
Datacom’s rapid request management for Microsoft Dynamics 365 and Power Platform has been created in response to the challenges faced by government agencies managing high volumes of OIA and ministerial requests. Datacom offers a pre-configured application built on the Power Platform, designed to streamline the end-to-end lifecycle management of these requests.
Whether you’re a large agency with specialised OIA and ministerial teams, or a smaller one relying on subject experts, our rapid request management solution simplifies the process.
By implementing this solution, you can:
- Review and categorise requests efficiently.
- Track clarifications and extensions and conduct risk assessments.
- Store documents related to requests for easy retrieval.
- Benefit from automated notifications and service level agreement (SLA) management.
- Manage email and document templates seamlessly.
- Get comprehensive insights from dashboards and reporting.
Benefits of the rapid request management solution:
- Effortlessly track the progress of requests, efficiently manage task assignments, and prevent delays in responding to requests.
- Provide your users with access to a single, trusted source of information. This enhances productivity, optimises collaboration and fosters more confident decision-making.
- Perform comprehensive analytics with ease. You can quickly identify trends, patterns, bottlenecks, and insights that might be missed when data is scattered across multiple systems or spreadsheets.
